Refund and Returns Policy

Return policy

We stand by Status 31 Boutique and fully commit to providing you not only high quality hair products, but a high quality shopping and customer service experience.

Due to hygiene issues and the custom nature of our products, we will consider exchanges only for hair bundles, closures, and frontals. Exchanged items must be in their original condition and packaging in order to be accepted.

To process an exchange you must contact us at mercy@status31boutique.com within (5) days of receipt of your order (determined by your shipment tracking). You will be responsible for return shipping and a small restocking fee.

All wigs are final sale.

 RETURN & EXCHANGES

• Status 31 Boutique fully commit to providing you not only quality hair products, but a quality shopping and customer service experience. We understand things don’t always go as planned, so we’re happy to work with you to make sure we resolve any issues regarding your purchase.
• Due to hygiene issues and the custom nature of our products, we will consider exchanges only for hair bundles, closures, and frontals. Exchanged items must be in their original condition and packaging in order to be accepted.
• To process an exchange, you must contact us at mercy@status31boutique.com within (5) days of receipt of your order (determined by your shipment tracking). You will be responsible for return shipping and a small restocking fee(on a case by case basis).
• All wigs are final sale. However, on a case by case basis, we’ll work with you to resolve any issues you might be experiencing with your unit. Please contact us at mercy@status31boutique.com

• All orders are packaged and shipped from the South Africa.
• Shipping time varies for each product but typically items are to be expected 5-10 business days depending on your location and product availability.
• International: Status 31 Boutique is not responsible for any custom or duty fees outside of South Africa.

This depends on both your personal preference and your head size.  Standard recommendation is 3 to 4 bundles. We recommend 4 bundles (to add fullness) for lengths 22” and longer

• Our hair comes in a natural black/dark brown color unless otherwise stated in the details that accompany each of our products.

• Frontals span from ear to ear and are more versatile for styling.
• Closures are placed in the center front of the head to close the style.

• Years ago, 6A hair was known to be a very high quality hair grade. As years have passed, vendors have created a grading “battle” in which they will grade their hair higher than other companies to trump competition. As a result, we now have 12A and 13A+ hair grades.
• The only way to judge is quality – not a grading system.

• It is important to co-wash any hair with a moisturizing conditioner of choice prior to installation.

• We recommend consulting with a professional when colouring any hair.

• Our hair bundles can last you several years with proper care.
• Our lace products such as lace closures and frontals have lesser longevity due to the delicate nature of the lace the hair is attached to. Lace closures and frontals are essential in giving your natural hair a break from everyday manipulations that can cause breakage. These same breakage can also occur with lace closures and frontals.
• Lace closures and frontals are designed to be seamless enough to create a flawless illusion of a scalp when installed. Please take proper precautions when combing, styling, coloring, etc in order to increase longevity as much as possible.
• Closures and frontals can last several months and though we recommend bleaching the knots of your lace products in order to achieve a more seamless scalp illusion, this can also weaken the knots of the hair and essentially cause shedding and breakage overtime.
• Lace closures and frontals will need to be replaced every few months depending on how often they’re worn and how often they’re being manipulated. From experience, we’ve had lace products that have lasted for years but then again, each individual’s experience will differ.

• Absolutely! Because all hair sheds. Be it made by God or attached to wefts or lace by humans, it will shed. We’re yet to come across any hair that absolutely does not shed a strand or two. But! Shedding is extremely minimal. Also, bare in mind, different styling manipulations can cause extra shedding (i.e., tightly curled, being heavy-handed, using harsh tools/products, etc.) so please take proper precautions when styling/manipulating your hair.

• Co-wash the hair every week or as often as needed and do your best to use products that are free of sulfates and parabens.
• Steer clear of heavy products such as grease, etc. especially on the straight/wavy textures. A light serum or oil such as argan oil can be added for additional shine/smoothness or to tame frizz.
• Deep conditioning is also recommended at least once a month. This is real hair and because it’s been cut away from its nutrient source(the donor), the necessary care needed to keep hair healthy have to be implemented in order to maintain its beauty.
• For our deep wave/curly textures: If you’re on the go, we’d recommend wetting the hair and apply a moisturizing leave in conditioner then sealing in the moisture with your favorite lightweight serum such as one and only argan oil. Or you may also add a quarter size moisturizing conditioner into a spray bottle filled with water to add moisture.
• For maximum conditioning and to make sure moisture remains in the hair as long as possible, it’s recommended to always seal in the moisture you’ve added with one of the above oils/serums mentioned.
• Please bear in mind that products such as mousse, hairsprays, etc contain alcohol that can also potentially cause dryness so please use sparingly if you choose to use them at all.

• The curlier the hair, the higher the maintenance. If you just want to wake up and go, We recommend you stick with the straight and loose wavy textures. If you’re daring and a bit more experienced in the hair world, give the deep wave/curly textures a try!